Privacy Policy

Effective Date: January 1, 2026. Last Updated: July 6, 2026.

Guangzhou Sarvic Global Trading Co., Ltd (operating as **Sarvic Global Ltd**, "we", "our", or "us") takes the protection of your personal and business data seriously. This Privacy Policy details how we collect, process, store, and secure information you provide when using our public website, portal, and shipping services.

1. Information We Collect

We collect personal and shipping data necessary to fulfill trade transactions and clear shipments:

• **Portal Account Registration Data**: Full Name, Email Address, Phone Number, Company Name, Country.
• **Sourcing & Sourcing Requests**: Supplier invoices, proforma reference sheets, factory coordinates.
• **Shipment Metadata**: Declared cargo types, carton dimensions, actual weights, declared customs values, and destination locations.
• **Communication History**: Live chat dialogues between you and our support operators, email communications, and system log alerts.

2. How We Use Your Data

We process your information to fulfill our transportation and procurement obligations:

• To verify shipments and generate custom digital receipts (SVG-RCP-XXXX).
• To dispatch real-time notifications via email (Resend), SMS (Termii), and WhatsApp when shipment statuses change.
• To coordinate customs clearing paperwork with port authorities in Lagos.
• To process supplier payments directly in RMB or TRY through our trade desks.

3. Data Sharing & Security

We do not sell or rent customer data to third-party advertisers. We only share information with licensed custom brokers, airlines, ocean shippers, and financial systems to execute your cargo movements. We secure database passwords using Bcrypt (cost factor 12) and sign communication sessions with secure JSON Web Tokens.

4. Your Rights

You can request access to your full shipment records, delete your portal profile, or update details directly in the profile settings panel. For questions, contact our desk at **privacy@sarvicglobal.com**.